Leverage SAP Solution Manager for better IT management

At Novaceed, our Solution Manager consultants can provide the expertise needed to protect and maximize your SAP investments. SAP Solution Manager is the central integration platform that companies run to optimize their SAP solutions. It is an application SAP developed to help ensure that company are successful during the implementation of the ERP system and throughout the operation and improvement phases of the ERP lifecycle.

Novaceed experts can help define and implement a Solution Manager strategy for your company in the following areas:

SAP Implementation and Upgrade

Novaceed can help clients with the project setup and develop standards and guidelines for SAP Solution Manager. Our consultants can support your company to better manage implementation or upgrade projects with SAP Solution Manager in such areas as business process modeling/business blueprinting, configuration, document management, testing, reporting, knowledge transfer, quality control and project monitoring.

Test Management

Novaceed can help clients to speed up their test preparation, test execution and problem resolution with SAP Solution Manager Test Workbench. We can assist clients to build a test plan and test strategy (including integration, regression, automation, system & performance testing). Our experts are trained to lead testing projects and to improve your overall SAP testing process by centralizing test management through Solution Manager.

Change Request Management

Novaceed can setup and configure SAP Solution Manager Change Request Management (CHARM) for better software change management within your company. CHARM will allow your IT department to centrally manage all transport requests from different SAP systems (ECC, BI, CRM, etc…) across the SAP landscape. It allows for better internal control and can serve as an audit trail for ITIL or SOX compliance. Our Solution Manager experts can build out an end to end business process model to link up with CRM actions for notifications.

Service Desk

Novaceed can configure and deploy an internal client support message management system that is integrated with all your SAP systems and directly integrated to SAP Services and Support. The advantage for the company is a fully integrated SAP environment where support message can be created from any SAP systems and they can be forward to SAP directly for faster problem resolution from SAP Solution Manager Service Desk.

Solution Monitoring

Novaceed can configure and be the primary technical support for your company Solution Manager Solution Monitoring. Depending on your company needs the following solution monitoring options can be setup in SAP Solution Manager for daily system administration and monitoring of your SAP environment.

  • System monitoring
  • Business process monitoring
  • Central system administration
  • Solution reporting
  • Service Level reporting
  • SAP Early Watch Report
  • Root Cause Analysis

Our Services Include: